Cortana works with Outlook.com and Microsoft 365 to keep you on time and on track. For Cortana in Windows 10, May 2020 Update and later versions, your calendar automatically syncs with Cortana when you sign in with a work or school account, or a Microsoft account.
Skype is fully integrated with Outlook.com and cannot be turned off. We have received customer feedback that people would like the ability to turn off Skype and we’re working on adding this feature – watch this space.
To sync your calendar with Cortana on older versions of Windows 10, or for other devices, follow the steps below.
This content applies to Cortana on Windows 10, November 2019 Update and earlier versions.
Open Cortana.
Select Notebook .
On the Manage Skills tab, select Connected Services.
Choose Outlook.com or Microsoft 365 and enter your account information.
Note: Connecting to a Gmail account is no longer supported.
Open Cortana.
Select Menu in the upper-right corner, then select Settings .
Under Connections, select Connected Services.
Choose Outlook.com or Microsoft 365 and enter your account information.
Open Cortana.
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Select Menu , then select Settings .
On the Manage Skills tab, select Connected Services.
Choose Outlook.com or Microsoft 365 and enter your account information.
Sync your calendar using Cortana on your PC or phone using the instructions above.
-->Consider the following scenarios:
In these scenarios, the Outlook Skype for Business (formerly Lync) Contacts folder doesn't sync with your Skype for Business contacts as the folder previously did.
To work around this issue, you can remove the contacts in the Outlook Skype for Business Contacts folder (but not the Contacts folder itself). To do this, follow these steps.
Note
The steps to remove the contacts in the Contacts folder should only be performed by an administrator. After the following steps are performed, the Contacts folder will remain, but the contacts won't. And the contacts will no longer cause stale information to replicate.
Download and install MFCMapi from the following Microsoft website: MFCMAPI.
Close Skype for Business and Microsoft Outlook.
Open MFCMapi. If you're prompted, click OK on the usage notes box.
From the Tools menu, select Options .
In the Options dialog box, click to select Use the MAPI_NO_CACHE flag when calling OpenEntry and Use the MDB_ONLINE flag when calling OpenMsgstore, and then click OK.
To start a session, select Logon from the Session menu.
In the Choose Profile box, type or click the arrow to select the name of the Outlook profile for the affected user, and then click OK.
In the window that opens, right-click the default Exchange mailbox store in the list, and then click Open store.
In the left column, locate and click to expand Root Container, expand Top of Information Store, and then expand Contacts.
Locate and right-click Skype for Business Contacts. Then select Open contacts table.
To delete the contacts in the list, hold down the Ctrl key, and then click to select the individual contacts.
From the Actions menu, select Delete Messages.
In the Delete Item dialog box, locate the Deletion style drop-down list, select Permanent deleted passing DELETE_HARD_DELETE (unrecoverable), and then click OK.
To close all the windows, select Exit from the Actions menu.
This behavior is by design. The sync between the Outlook Skype for Business Contacts folder and the Skype for Business contacts is deprecated.
Still need help? Go to Microsoft Community.